Last updated: June 25, 2026
By engaging with ACR Solutions for managed IT, cloud, or cybersecurity services, you agree to be bound by the following terms. These terms form a legally binding agreement between you ("the Client") and ACR Solutions.
ACR Solutions commits to providing services in accordance with established Service Level Agreements (SLAs). The Client agrees to provide necessary access, documentation, and cooperation required for ACR Solutions to perform its technical duties. Failure to provide access may delay service delivery.
Invoices are strictly payable within 30 days of the date of issue unless otherwise stipulated in a formal contract. ACR Solutions reserves the right to suspend or terminate services for accounts that remain unpaid beyond the 30-day term.
Clients are strictly prohibited from using ACR Solutions' infrastructure for any illegal activities. Any attempt to breach the security, integrity, or stability of our network or the data of other clients will result in the immediate and permanent termination of services without refund.
While we strive to maintain 99.9% uptime, ACR Solutions shall not be held liable for indirect, incidental, or consequential damages (including loss of data, loss of profits, or business interruption) resulting from unforeseen downtime, hardware failure, or events beyond our reasonable control.
All software, tools, methodologies, and proprietary systems developed or utilized by ACR Solutions remain the exclusive intellectual property of ACR Solutions unless otherwise specified in a project-specific agreement.
Either party may terminate the service agreement with 30 days' written notice. ACR Solutions reserves the right to terminate services immediately if the Client violates the Acceptable Use policy or fails to adhere to payment terms.
These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the South African courts.